Return & Refund Policy

At Printwink, we want you to be completely satisfied with your purchase. If there is an issue with your order, we’re here to help.

Returns

We accept returns within 7 days of delivery, provided the item is unused, undamaged, and in its original condition and packaging.

To request a return, please contact us with your order number and clear photos/videos of the product. Once your request is approved, we’ll provide the return instructions.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. We will review the issue and, where applicable, arrange a replacement or refund.

Customized Products

Customized, personalized, or made-to-order products are non-returnable and non-refundable. Because these products are created specifically according to your requirements, we cannot accept returns or refunds due to change of mind, incorrect selection, or personal preference.

However, if a customized product arrives damaged, defective, or significantly different from the approved design, please contact us within 48 hours so we can review and resolve the issue.

Refunds

Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund. Approved refunds will be processed to your original payment method.

Shipping charges are non-refundable unless the item was received damaged, defective, or incorrect.

Important

Items returned without prior approval may not be accepted. We reserve the right to refuse returns that do not meet the conditions outlined in this policy.

For any return or refund questions, please contact us through our Contact Us page.